Logistics, quietly handled

Shipping &
Returns.

Every Vallière order travels by white-glove courier in a linen-wrapped box, complimentary, anywhere in the world. Below, the details — for those who care to read them.

How does Vallière ship?

All Vallière pieces ship complimentary by white-glove courier, linen-wrapped in our signature box. EU within 48 hours, worldwide within five business days from dispatch.

Are duties and taxes included?

Duties and taxes are settled at checkout for the United States, United Kingdom, Switzerland, UAE, Hong Kong, Singapore, Japan, Canada, and Australia. All other destinations are shipped DDU.

Can I track my order?

Yes. Each order is registered to a private ledger and you receive a personal tracking link from your concierge within 24 hours of dispatch.

What is the return policy?

Ready-to-wear pieces may be returned within 14 days, unworn and with provenance card intact. Bespoke commissions are final sale; alterations are complimentary for life.

Do you ship to PO boxes?

We do not. Our courier requires a signature at a named residence or office.